Returns & Exchanges

We want you to love your gear as much as we do, which is why we offer a 90-day return policy on most items to ensure you have the perfect fit for your next adventure. Whether you shopped online or at one of our community hubs, we make the process simple and stress-free.

1

Check Eligibility

Ensure your items are in new, sellable condition with original packaging and tags attached within 90 days of the original purchase date.

2

Choose Your Method

Bring your gear into any Sports Basement location for an immediate refund, or use our online portal to generate a prepaid shipping label for mail-in returns.

3

Pack Your Gear

Securely place your items in the original shipping box or a similar sturdy container, including the packing slip or a copy of your order confirmation email.

4

Receive Your Refund

Once our team receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing